Kforce Solution Architect III in Boise, Idaho

Kforce has a client seeking a Solution Architect III in Boise, Idaho (ID).Responsibilities:

  • Manage a high volume of inbound customer phone calls, emails, chats, and orders in a structured sales contact center environment

  • Create a positive customer experience by providing a complete, customized, and professional HP.com experience

  • Promote and sell company products, services, and supplies to a diversity of customers

Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:

  • Building rapport

  • Maintaining a professional and respectful demeanor

  • Discovering and evaluating customer's needs and/or concerns

  • Using available tools and resources in order to provide accurate and complete information

  • Positioning products and services that align with the customer's needs/interests

  • Anticipating and addressing objections

  • Closing the sale

  • Document customer, order, and account information accurately and completely

  • Develop and maintain a working knowledge of company products/services, systems/tools, policies/procedures and processes

  • Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

  • Associate or Bachelor degree preferred

  • B2B/Consumer/Retail Sales Experience preferred

High technical aptitude preferred which includes, but is not limited to:

  • PC & Printer knowledge

  • Server knowledge

  • Account Management experience

Requires ability to:

  • Work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals

  • Be available to work extra hours as call volumes and business need requires

  • Be reliable and dependable with respect to attendance and schedule adherence

  • Be self-driven and motivated

  • Cross-sell and up-sell our products and services with confidence and credibility

  • Multi-task within all contact channels including phone calls, emails and chat

  • Navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor

  • Communicate effectively and efficiently (verbally and in writing)

  • Organize and manage time efficiently

  • Embrace and champion change

  • Organize and manage time efficiently

  • Remain open and responsive to coaching and feedback provided by a variety of individuals

  • Act with integrity; promote and model the core values

  • Maintain a professional and positive demeanor

  • Take ownership of their personal growth and development, as well as that of performance

  • Work effectively and efficiently individually and as a member of a team in a fast-paced environment

  • Adhere to assigned schedule

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours